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Kreitzberg Library for Online Students

Requesting Books

How to have books from KL mailed to you.

Use the Search Kreitzberg Library Box

This guide discusses finding and requesting books from the physical collection at the Kreitzberg Library.

  • To find books that you can request, click on the Books option from the icons above the search box.
  • Then, type in your keywords into the search box and hit enter.

Use the Books icon above the search box to search for books

Review Search Results

The results open in our library catalog. The default is set to show only those results that are available through the Norwich library.

  • If Norwich has the book, you will see Norwich University Kreitzberg Library next to Held by.
  • If the book is available for you to request, you will see Available next to a green check mark.
  • To view a book's information and place a hold, click on the title link.

Looking at a list of results for books available from the Kreitzberg Library

Hit the Place Hold Button

You can see the book's record after clicking on the title from the results list.

  • You can find the summary and subject headings for the book under the Description section.
  • Scroll down to check the book’s availability under the Availability section.
  • Click the Request button.

Looking at a book's record and how to request the book

Submit Your Request

The next screen says Submit a Place Hold Request.

  • Just click the Submit button to confirm your request.
  • Don't worry about the pick up location. We're sending the book to you!
  • The book will be pulled and mailed to your home for a 90-day loan period.
  • You will receive an email notification from Library Circulation when the book is shipped.

Click the Submit button to place a request

After Submitting Your Request

Once you submit a request for a book, what is the turnaround time to receive it?

Once you submit your request, we will usually have the book mailed out to you within two business days. Then, depending on where you live, it could take up to a week for you to receive it.

Please note: It will take much longer to get to you if you are overseas. If you are on a military post, we are unable to track the package once it reaches the base.

How long do you have to use the book?

CGCS students have a checkout time of 90 days. You can renew the book by contacting the library or logging into your library account.

Returning Books by Mail

Books must be returned by mail. You are responsible for paying the return postage on all books borrowed from the library, and also for any costs incurred from books being lost in the mail.

We highly encourage students to insure any packages being sent back to the library in case the books are lost. UPS automatically protects every shipment against loss or damage up to a value of $100.00, FedEx Ground and Express liability is also $100. Depending on the type of mail chosen, USPS insurance comes at an additional cost.

If you need a book that Kreitzberg Library does not own

Our library cannot borrow books from other libraries for online students and faculty since loan periods do not allow sufficient time for shipping to your location.

  • Search WorldCat to explore resources in your area. Academic libraries local to you may have the books you are looking for and you can usually consult books in the library. Nearly all libraries will allow anyone in the community to come in and use their materials in house.

  • Your local public library may be able to get books for you. Most public libraries have interlibrary loan services and without the extra step of shipping the books to your location, you can generally have a reasonable amount of time with the book. It is good to know what services your public library has available and if there are any limitations or costs attached.

  • Check the Kreitzberg Library's catalog to see if there are any books on your topic that will satisfy your information needs. You are also strongly encouraged to use our many electronic resources for accessing e-books and full-text journal articles. Please contact a reference librarian if you would like assistance locating similar materials on your topic in our collection.

  • In rare cases, we will see if we can purchase a copy of a book and check it out to you first. This service should only be requested when a book is vital to your research paper, cannot be obtained through your local libraries, and there are no comparable resources available from which you can get similar information. Please contact the Online Learning & Scholarship Librarian, Melissa Cornwell to request this service.