Brief records in search results display each item's availability status (usually Available or Checked Out).
Click on the item title to open the detailed record in a new pane. The Request button is found in the Check Availability panel.
The resulting screen may prompt you to choose an authentication service. NU students, staff, and faculty can use the network account login (i.e., your norwich.edu Single Sign-On account).
CGCS students and faculty may select Mail delivery from the dropdown under pickup location. If selecting mail delivery, we ask that you provide a current mailing address in the Item Description/Notes field.
After your request has been submitted, you can check on the status of your holds any time in the Holds tab in your Library Account.
Once you submit a request for a book, what is the turnaround time to receive it?
Once you submit your request, we will usually have the book mailed out to you within two business days. Then, depending on where you live, it could take up to a week for you to receive it.
Please note: It will take much longer to get to you if you are overseas. If you are on a military post, we are unable to track the package once it reaches the base.
How long do you have to use the book?
CGCS students have a checkout time of 90 days. You can renew the book by contacting the library or logging into your library account.
Books must be returned by mail. You are responsible for paying the return postage on all books borrowed from the library, and also for any costs incurred from books being lost in the mail.
We highly encourage students to insure any packages being sent back to the library in case the books are lost. UPS automatically protects every shipment against loss or damage up to a value of $100.00, FedEx Ground and Express liability is also $100. Depending on the type of mail chosen, USPS insurance comes at an additional cost.
Our library cannot borrow books from other libraries for online students and faculty since loan periods do not allow sufficient time for shipping to your location.