Skip to main content
kreitzberg library with NU Online guidon

Kreitzberg Library for CGCS Students

Requesting Materials

Information and instructions on requesting materials from the Kreitzberg Library and beyond.

Accessing Your Interlibrary Loan Account

CGCS students can use our Interlibrary Loan (ILL) service to request access to paywalled articles unavailable through our electronic subscriptions, as well as articles and book chapters only available in our print collection.

On the landing page, select the Norwich University Network Account Login option. If prompted, sign in with your NU email address. Be sure to use the domain (NOT

If the Network Account Login option is not successful, select the Norwich University A Number Login option. This will take you to a login page where you can enter your A Number and password if you've already set up an account for our book request service. If you haven't already set up an account for requesting books from our collection, select "Forgot password," then enter your A Number on the resulting page to have an account activation email delivered to your NU email account.

Initiating an Article Request

Article requests can be initiated from WorldCat Discovery, library databases, Google Scholar, or by manual entry in your ILL account. Select a heading below for details on each of these methods.

On your Account Details page, click the Create Request button to begin a new article request.

Account Details screenshot with Create Request button highlighted

When searching WorldCat Discovery with the scope set to "Libraries Worldwide," you might find records for articles not directly accessible through the library's subscriptions. To request these materials, click the red "Request through Interlibrary Loan" button in the "Check Availability" section of the item detail record.

Item detail page with ILL button highlighted

Records in most library databases display a "Check for full text" button for articles when no full text version is provided.

Check for full text button location

The "Check for full text" button will send you to a search results page displaying links to other databases where a full text version is a available. If none is found, select the Request through Interlibrary Loan button.

Request through ILL button location

Submitting an Article Request

On the Article Request form, fill in any relevant citation details along with notes to help our ILL staff identify the item you need.

Article request form example

Click the Submit Request button, and you're done! When the article has been received, you'll receive an email notification that includes a link and password you'll need to access the item in your ILL account.

Retrieving a Requested Article

When your requested article has been received by the library, you'll get a notification including links to retrieve the article directly from the Article Exchange server. The notification also includes a required case-sensitive password (highlighted below).

received article notification example

The access link will lead to an Article Exchange page, where you may enter the password you received in the notification.

article exchange login page example

Articles will stay on the Article Exchange server for 30 days or up to five views (whichever comes first). Access limits are visible on your Account Details page.

example of article access limits in ILL account


To avoid loss of access due to link expiration or viewing limits, be sure to save a PDF copy to your preferred storage location.